Frequently Asked Questions

Online Purchase

Simply choose a size, and click on the ‘Add to basket’ button. You can carry on browsing our site, and add other items to your order, until you are ready to pay. Our payment process is hosted on a secure server, so your credit card details are safe. We will send you notification of your order by email.

Payment

We accept Visa, Visa Delta, Visa Electron, MasterCard, JCB, Switch, Maestro & Solo. The payment process is handled by ProtX the largest independent payment provider in the Uk, and is fully approved by all the major acquiring banks. They have achieved the highest level of compliance under the Payment Card Industry Data security standard [PCI] and adhere to the most stringent levels of fraud screening, ensuring that your details remain secure during the payment process.

Please make cheques payable to STEWART4 LTD T/A Peace and Jam and write your name and address on reverse.

Gift Wrapping

We are delighted to send any item as a gift anywhere in the world. This service carries no additional charge. Each item is wrapped in high quality gift packaging, age and gender appropriate, with your message included. Simply let us know your message, and we will hand write it onto a Peace and Jam gift card. All mainland UK orders are delivered within the 1-2 working day service as standard. Please allow 3-5 working days for all deliveries within the EU and North America. For deliveries in Rest of the World, please phone to make arrangements. Please note: we do not offer gift wrapping on sale items.

Complaints

We endeavour to provide the very best service and product satisfaction possible. However, if you have any complaints we will do our utmost to rectify the problems as soon as possible. Contact us at: enquires@peaceandjam.com

Phone Ordering

One of our customer service representatives will be happy to process your order by telephone. Simply phone 0141 637 7977 for guidance.

Delivery Made To Addresses Other Than Billing Address

If you wish your purchase to be sent to an address other than the billing address, then complete the order form, providing both the billing address and delivery address details.

Privacy

Peace and Jam are committed to protecting your privacy. We will only use the information we collect about you lawfully in accordance with the Data Protection Act 1988.

The information we collect about you includes your name, address, phone number and email address. We require this information to process your order, and to provide the best possible customer service.

Peace and Jam only use “Cookies” on this site to track the contents of your basket.

We will only send emails to you if you have first given permission when registering with our Mailing List, and all our emails will allow you to unsubscribe from future contact.

Under no circumstances will Peace and Jam share your personal information with any third party.

We do not collate sensitive information on you, and any information we do hold will be accurate and up to date. You can contact us at any time to enquire what personal information we have stored relating to you. If any inaccuracies are found we will amend this immediately. All personal information will be held securely in accordance with our internal security procedure and legal requirements.

If you have in questions regarding Peace and Jam Privacy Policy please contact us at: enquiries@peaceandjam.com