Terms & Conditions

Returns - No Quibble Guarantee

We are happy to exchange or refund any item of your order if you are not entirely satisfied. Please return the item for exchange or refund within 10 days of receipt.

How to Return or Exchange

Please return your purchase to us unworn and in the original condition you received it from us, with all the tags intact. If the item is for an exchange please do not include the gift bag wrapping.

Please enclose our standard returns form (click here to download) listing the items you are returning, the reason you are returning it, and what you would like in exchange or refund. Please include a copy of your receipt.

We would strongly recommend that all exchanges and returns are sent to us by Recorded Delivery as we cannot be held responsible for goods lost in transit.

Goods are returned to Peace and Jam at your own expense, however, we will send your exchange back out to all UK addresses by Recorded Delivery at no extra charge.

We cannot offer free exchanges from outwith the UK.

If you are returning goods due to a fault with the product then you will also be reimbursed for the cost of shipping.

You will receive your refund credit, cheque or exchange order (when in stock) within 7 working days of us receiving the goods. We endeavour to process this as quickly as possible.

Please note that we are unable to refund an item without a receipt and that the refund will only be given to the original payer.

Terms

Any items which are returned within 10 days will be taken as notice of cancellation of your order (or relevant part of your order). Items are provided to you on approval and legal title to the goods will not pass to you until the 10 day post-delivery period has expired. On receipt of the returned goods Peace and Jam will give you a full refund of the amount you paid for the items (but not the postage) or an exchange credit as required. However, you must return the goods to Peace and Jam in order to receive a full refund or exchange. When returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly. Your statutory rights are unaffected by this.

Security

We realise how important it is to securely store any information that you provide.

This site uses Protx payment processing, which provides optimum levels of security. Card and account details are captured on secure servers, keeping abreast of the latest payment or anti-fraud developments. Our shoppers are protected from fraudulent use of their card in a "card not present" environment, by their card issuers.

All of the payment processing systems support the verification of Address and Security Code information. This verification service is supported by the Card Schemes (such as Visa, MasterCard and AMEX). Verification is done in partnership with UK banks and card issuers, who actually do the checking of the credit/debit cards used by shoppers. These verification services operate in the UK. Outside of the UK, where other checking solutions are used, Protx (and its banking partners) always try to include the verification information within the details of an authorised transaction.